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Call us for all your car needs! 336-622-7882

NAPA

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • NAPA
  • BBB (Better Business Bureau)
  • Car Care Aware

Testimonials

  • I have always received the best service at Debbie's Automotive! Chuck and Kenny has given courteous expert advice and we trust their opinions. We have never had to take the car back due to things not be done properly and never had issues with broken parts due to service. Would definitely recommend for your car service needs.
    -Cindy M.

  • I wouldn't go anywhere else for automotive service. Chuck, Debbie, & Ken are always willing to assist me in repairs to my vehicle & always take me in on the same day. They always call once they evaluate the repairs needed & provide me with an estimate & their work is always top notch!!
    -Lee P.

  • I trust Debbie's, and it's important to have a mechanic you trust. Chuck and his staff make sure my concerns are addressed and keep me informed of upcoming needs...like warning me 6 months in advance that I'll need new tires.
    -Kytti E.

  • Customer service was professional and to my satisfaction as always highly recommend them.
    -Donald K.

  • We have five vehicles that are serviced at Debbie's Auto. The staff is polite, efficient and knowledgeable. Major repairs are always discussed and options made available. Regular maintenance is efficient and uneventful.
    -Winfield H.

  • 5 Stars!
    -Steven H.