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Best Auto Repair, Liberty

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Ask Six Simple Questions to Select the Right Auto Repair Shop

Ask Six Simple Questions to Select the Right Auto Repair Shop


The non-profit Car Care Council recommends asking six simple questions to help identify the right auto repair shop to properly care for one of your most valuable assets, your car.

  1. Does the business employ ASE-certified technicians? Credentials and affiliations are indicators of professionalism and the management's commitment to training and education.
  2. Is the shop and customer waiting area clean and organized? Cleanliness and organization are signs of a well-run business.
  3. Are customers greeted and treated in a friendly and respectful manner? Many auto repair businesses excel in the area of customer service and satisfaction. A simple phone call to the shop to inquire about their services can give you a glimpse of how they treat customers.
  4. Does the business provide a written estimate? The business should complete a written estimate and request your signature prior to starting any repairs on your car.
  5. Does the business offer a warranty? Most auto repair businesses offer a warranty on parts and labor and the warranty is usually in writing or posted in the waiting area.
  6. Does the business have a list of satisfied customers or references that it is willing to give you? Satisfied customers and recommendations from family, friends and neighbors are helpful in finding a good shop. Many auto repair facilities also have company websites that are worth checking out as they often include testimonials and additional information about the business.

"A vehicle is a major purchase for most people, so it makes sense to take the time to select an auto repair facility that will take the best care of that investment," said Rich White, executive director, Car Care Council. "Being an informed auto care consumer means not only learning about your vehicle and its service needs, but also the facility that will make the repairs."

Source: Car Care Council


what our customers say

I have always received the best service at Debbie's Automotive! Chuck and Kenny has given courteous expert advice and we trust their opinions. We have never had to take the car back due to things not be done properly and never had issues with broken parts due to service. Would definitely recommend for your car service needs.
C

I wouldn't go anywhere else for automotive service. Chuck, Debbie, & Ken are always willing to assist me in repairs to my vehicle & always take me in on the same day. They always call once they evaluate the repairs needed & provide me with an estimate & their work is always top notch!!
L

I trust Debbie's, and it's important to have a mechanic you trust. Chuck and his staff make sure my concerns are addressed and keep me informed of upcoming needs...like warning me 6 months in advance that I'll need new tires.
K

Customer service was professional and to my satisfaction as always highly recommend them.
D

We have five vehicles that are serviced at Debbie's Auto. The staff is polite, efficient and knowledgeable. Major repairs are always discussed and options made available. Regular maintenance is efficient and uneventful.
W

5 Stars!
S

  • ASE (Automotive Service Excellence)
  • Jasper
  • NAPA
  • BBB (Better Business Bureau)
  • Car Care Aware
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